International SOS (ISOS): Emergency & Travel Assistance Service
The wellbeing of student travelers is Duke’s top priority. To help safeguard university travelers, Duke has contracted with a travel assistance company called International SOS (ISOS), which provides emergency assistance and other services for all students (both Duke and non-Duke students) studying abroad on Duke programs. These services range from telephone advice and medical referrals, to full-scale medical evacuation by air ambulance.
For more information about the services provided by ISOS, please see: global.duke.edu/admin/health_safety/assistance.php
Fees for ISOS services
Students who have been approved to study outside of the United States on a Duke-administered or Duke-approved program are eligible to receive many services from ISOS free of charge, including access to a 24/7-network of ISOS specialists, who can help provide security advice and medical referrals around the world.
Please be aware, however, that some of the ISOS services outlined on the Duke University Corporate Risk Management website (finance.duke.edu/insurance/travel/sos.php) may have additional charges. Should you activate a service that has an additional charge, you authorize Duke to bill you for this charge. Please know that such charges may not be billed until after you have returned from your time abroad.
Countries covered under ISOS
Please note that services provided by ISOS are available in all countries except for the student’s “home country,” which is defined as the country currently sponsoring the student’s passport. Any questions about this policy should be directed to Duke Corporate Risk Management at firstname.lastname@example.org or 919-684-6226.
ISOS is not health insurance
Finally, it is important to understand that, although ISOS offers students participating on Duke programs travel advice and medical referrals, International SOS is NOT health insurance. All students studying away on a Duke-run program are required to maintain personal health insurance coverage for the duration of their time abroad/away from Duke. See the “Insurance Requirements and Suggestions” section under About > Forms & Policies for more information about the health insurance requirement.
Download your ISOS card
All undergraduates studying abroad through Duke, including Duke students on Duke-approved programs, receive an International SOS wallet card, which contains Duke’s ISOS membership number as well as phone numbers for ISOS Alarm Centers around the world. Carry this card with you at all times while abroad, and also leave a copy with a family member.